Cancellation Policy and Order Returns

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Return policy

"MLS COMPANY SA" by supporting E-Commerce enables you, through the fullness of the descriptions of which you post on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.

Product Returns due to delivery error.

In all cases where other than sold, by type or quantity, or missing property previously agreed in writing with "MLS COMPANY SA", the customer returns the products for review and error. In this case the costs of returning the products to the company as well as the costs of returning to the customer are borne by "MLS PLOROFORIKI SA" provided that the return proposed by the company is respected.

Returns of defective products.

If the defect is found to be defective, the following shall be valid:

• The product to be replaced must be returned with all the documents accompanying the product (eg DAT, Retail and so on) and full packaging. If there is a defect found later than delivery and packaging is not present or if the packaging of the product was received by the distributors upon delivery of the article, it is not necessary to package the product.

• The return of the products will be done either by means of personal and transport means of "MLS COMPANY SA" or by courier company. In the cases of return via courier company, the customer is charged with the expense of the mission to "MLS PLIROFORIKI SA" . "And this is charged with the shipping costs of the replaced product.

• After returning the products, the defect mentioned by the customer is checked and then communicated with him to inform him of the results of the inspection.

• If the defect is detected, the product is replaced, otherwise the transaction is canceled if the product can not be replaced in a reasonable way. In the event of cancellation of the transaction the refund of the original purchase is made in the same way as the initial payment of the customer to "MLS PLIROFORIKI SA".

• In particular, in case of debit by credit card, "MLS COMPANY SA" will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided for under the contract it has drawn up with The client without any responsibility of "MLS PLOROFORIKI SA" now. "MLS COMPANY SA", after this information, has no responsibility for the time and manner of execution of the settlement regulated by the aforementioned contract. In the case of payment by bank transfer, a reverse bank wire transfer will be made from the accounts of "MLS COMPANY SA" to the client.

• If the products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally made in total or partial set-off of his claim this to the client.

Product returns, which are considered defective on delivery (DOA)

Refunds of products that are considered defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product should not be damaged and have all the original documents accompanying the product (eg DAT, Retail and so on) and full packaging. In such cases, the following apply:

• The product is picked up and checked to determine the defect reported by the customer.

• Provided that they have been previously received and checked by MLS COMPANY SA, the item will be replaced with a similar new one, otherwise if the customer does not wish to be replaced, the money will be refunded on the original market To the customer. The money is returned in the same way as the initial payment of the customer to "MLS PLOROFORIKI SA".

• In particular, in case of debit by credit card, "MLS COMPANY SA" will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to every transaction provided according to the contract it has drawn up with The client without any responsibility of "MLS PLOROFORIKI SA" now. "MLS COMPANY SA", after this information, has no responsibility for the time and manner of execution of the settlement regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option to "pick up from the store", he would be refunded to him from any branch of the MLS PLOROFORIKI SA network. In case of payment by bank deposit, a reverse deposit will be made by "MLS PLIROFORIKI SA" to the client.

• The shipping costs for the return of the products to "MLS COMPUTER SA" and for the return to the customer of the replaced product shall be borne by "MLS PLIROFORIKI SA".

• If the products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally made in total or partial set-off of his claim this to the client.

Non-defective product return - Right of undue withdrawal from the customer

The customer has the right to withdraw from the purchase contract within 14 calendar days of the date of the conclusion of the service contract (in the case of such a contract) or from the delivery (in the case of products), even when there are many products in Same order from delivery and the last one when there is an obligation to deliver products at regular intervals from the delivery of the first. Retirement is subject to the following conditions:

• This withdrawal is unjustified and without any charge and if the item has already been delivered, the customer must return the product exactly in the state he received, with all its parts, the accompanying forms and the packaging in excellent condition . Return of the item is accepted only if the purchaser first has repaid any amount paid by the company for sending the item to him and the shipping costs for the return of the item.

• The statement of withdrawal is filed in writing or electronically and "MLS COMPANY SA" is obliged to send a confirmation of receipt of a statement of withdrawal as soon as it comes to it.

• Following the cancellation notice, "MLS COMPANY SA" is obliged to reimburse the price received within 14 days of the receipt of the products.

• Return shipping costs are not refunded if the customer has chosen a delivery method other than the cheapest standard delivery method offered by MLS PLOROFORIKI SA.

• The money will be returned to the customer by the same means as the original collection. Specifically in the case of credit card billing as follows: in the event that until the withdrawal and return of the item has been paid to "MLS PLANNING SA" the price from the Bank, "MLS PLIROFORIKI SA" will be obliged to inform The Bank to cancel the transaction and the bank will proceed with any transaction provided on the basis of the contract it has drawn up with the client. The company, following this update, has no responsibility for the time and manner of execution of the settlement, governed by the aforementioned contract. In the case of cash payment, if the customer had chosen the "pick-up" option, he would be refunded to him from the store where he received the receipt. In the case of payment by bank deposit, the refund will also be made by depositing on the client's own account.

• In the event of a rebate relating to the provision of services, the customer must pay an amount commensurate with the withdrawal provided until the withdrawal.

• If the products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally made in total or partial set-off of his claim this to the client.

Safe Products - Terms of Warranty

The products available from "MLS COMPANY SA" are durable products which carry all necessary safety certification. The products are accompanied by written instructions for use (except for simple product use), in Greek.

For more information, we are always at your disposal either by phone at +30 2310 989838 or by e-mail at [email protected]